About Me
I am an IT support professional with hands-on technical experience and a strong interest in AI-powered workflows, automation, and remote support tools.
My goal is to combine practical IT troubleshooting skills with modern AI tools to help teams solve problems faster, organize information better, and improve support processes.
IT Support Background
My background includes technical problem solving, user support, system training, and a foundation in network administration. I understand how to work through issues step by step, communicate clearly, and help users get back to work.
Technical Support
Troubleshooting, documentation, user assistance, and clear communication with non-technical users.
Network Administration Foundation
Understanding of systems, networks, accounts, access, and the importance of reliable technical infrastructure.
Remote User Assistance
Focused on remote technical support roles where reliability, communication, and organized problem solving matter.
AI / Automation Projects
I am actively building AI automation skills by creating practical tools that solve real workflow problems.
Email Data Extraction Workflow
A workflow designed to read emails, identify client names and owner names, extract important details, and organize related documents into structured folders.
AI Portfolio Website
This website is part of my professional portfolio, showing my transition into AI-assisted technical support and automation work.
Workflow Documentation
Building repeatable instructions and processes so automated tasks can be tested, improved, and used consistently.
Resume Download
Download my resume to view my IT background, technical experience, and current AI automation focus.
Download ResumeContact
Email: heathbuckley@outlook.com
GitHub: github.com/Hbuck1972
I am interested in remote technical support opportunities, IT support roles, and entry-level AI automation work.